Refund Policy
Last updated: [2025]
At Neutral Voices Media Group, we strive to deliver high-quality media services. Because of the nature of our Services (custom creative work, time and resources committed), refunds are handled as follows.
1. Eligibility for Refunds
-
Refunds are considered only in exceptional situations, such as:
-
• We fail to deliver the service as agreed in the contract (scope, timeline, deliverables).
-
• We breach a material term of the agreement.
-
Refunds are not provided for dissatisfaction due to change of mind, tastes, style preferences, or delays or issues caused by client (unless we agreed to absorb those).
2. Requesting a Refund
-
To request a refund, must notify us in writing within 5 days of receiving the deliverable(s).
-
Provide details of the reason for the refund request: what was unsatisfactory, how it fails to meet the agreed scope.
3. Assessment & Resolution
-
We will review your request, compare deliverables to the contract / scope, and determine whether a refund (partial or full) is warranted.
-
If refund is warranted, we may offer alternative remedy (rework, revision) before issuing a refund.
-
Any deposit already paid may be non-refundable to cover prep, scheduling, opportunity cost, work already completed.
4. Amount of Refund
-
If we agree to a refund, the amount refunded will be the portion of fees for the undelivered work, less costs already incurred.
-
Example: if you paid for Podcast + Videography, and we delivered the podcast but video not delivered, refund for video portion minus costs.
5. Non-Refundable Items
-
Deposits (to hold time, resources) may be non-refundable once work has started.
-
Costs for third-party services (e.g. travel, licensing, location rental etc) which were paid by us and are non-recoverable may be deducted.
-
However, no method is 100% secure; we cannot guarantee absolute security.
6. Timeline for Refunds
-
If refund is approved, we will process it within [5 days].
-
If original payment method is unavailable, we’ll issue refund in another mutually agreed way.
7. Contact for Refunds
Please send refund requests to:
Neutral Voices Media Group
Email: info@neutralvoicesmediagroup.com
Include your name, project details, date of deliverable(s), reason for request